Privacy Policy

Personal Information

When you register as a GoCaby Driver, we collect:

• Full legal name, date of birth, gender, and profile photograph
• Contact information: phone number and email address
• Residential address
• Valid Nigerian driver's licence number and class
• Vehicle registration certificate and details (make, model, year, plate number)
• Vehicle inspection and roadworthiness records
• Bank account details for earnings disbursement (processed securely via Providus Bank)
• Government-issued identity document (NIN, passport, or voter's card)

Location Information

We collect real-time GPS location data while you are logged into the GoApp Driver interface. This data is used to match you with nearby Riders, provide navigation, verify trip completion, and detect and prevent fraud. Location data is collected continuously during active sessions and is not collected when you are logged out.

Usage & Trip Information

We collect information about your interactions with the Platform, including trip history (pick-up/drop-off locations, distance, duration, timestamps), earnings records, cancellation patterns, ratings received, and any communications with GoCaby support or Riders through the App.

• Service Delivery: To match you with Riders, process trip requests, provide navigation, and facilitate payments of your earnings.
• Safety & Verification: To conduct background checks, verify your identity, licence, and vehicle, and monitor for safety incidents or violations.
• Performance Management: To calculate ratings, bonuses, and performance metrics, and to manage compliance with GoCaby standards.
• Communication: To send trip notifications, policy updates, support responses, and promotional information relevant to your Driver account.
• Fraud Prevention: To detect and investigate trip manipulation, account fraud, and violations of our Terms and Conditions.
• Legal Compliance: To comply with applicable Nigerian laws and lawful requests from regulatory or law enforcement authorities.

With Riders: Your first name, profile photo, vehicle details (make, model, colour, plate number), and ratings are shared with Riders when you accept a trip request, to facilitate safe and transparent service.

With Payment Partners: Bank account and earnings information is shared with Providus Bank for disbursement processing.

With Regulatory Authorities: We may disclose Driver information to the Federal Road Safety Corps (FRSC), Nigerian Police, or other competent authorities in response to lawful requests, court orders, or where required by law.

Confidentiality Obligations: As a Driver, you will have incidental access to Rider information (name, location). You are strictly prohibited from using, sharing, or storing Rider information for any purpose other than completing the assigned Trip. Any breach of this obligation may result in account termination and legal action.

During your engagement with GoCaby, you may have access to confidential business information, including operational data, pricing structures, and customer information. You agree to treat all such information as strictly confidential and not to disclose it to any third party without prior written consent from GoCaby, both during and after the termination of your Driver account.

You must comply with all applicable data protection laws and regulations regarding the collection, use, and storage of any personal information you access in connection with your role as a Driver. Misuse of personal data may expose you to civil and criminal liability.

Information You Provide

• Full name, phone number, and email address
• Profile photograph (optional)
• Delivery addresses and recipient information (for delivery orders)
• Payment information submitted during booking (processed and stored by Paystack Ltd. — GoCaby does not store full card details)
• Communications sent to GoCaby support or feedback submitted through the App

Information Collected Automatically

• Precise GPS location data during the booking process and active Trips
• Device information: device type, operating system, unique device identifiers (IMEI/UDID), and app version
• Trip history: pickup and drop-off locations, distance, duration, fare, and timestamps
• App usage data: features accessed, session duration, and crash/error reports
• IP address and browser type when accessing the GoCaby website

Information from Third Parties

• Transaction status, fraud signals, and payment confirmation from Paystack Ltd. and Providus Bank
• Referral information when you are referred to GoCaby by another user

• Service Provision: To match you with available Drivers, process payments, provide real-time trip tracking, and facilitate deliveries.
• Safety & Security: To verify your identity, detect fraudulent activity, investigate safety incidents, and maintain platform integrity.
• Customer Support: To respond to enquiries, process refund requests, and resolve disputes.
• Service Improvement: To analyse usage patterns, optimise matching algorithms, improve the GoApp experience, and develop new features.
• Communications: To send trip receipts and notifications, account alerts, policy updates, and — with your consent — promotional offers. You may opt out of marketing communications at any time.
• Legal Compliance: To comply with applicable Nigerian laws, regulations, and lawful orders from competent authorities.

With Drivers: Your first name, pickup location, and drop-off destination are shared with your matched Driver to facilitate your Trip. Your full contact details are not disclosed unless you initiate contact through the in-app communication feature.

With Payment Partners: Payment transaction data is shared with Paystack Ltd. (card payments) and Providus Bank (wallet/bank transfers) solely for the purpose of processing your payments. GoCaby does not store, access, or have visibility into your full card details.

With Business Partners: We may share aggregated, anonymised, and non-personally identifiable data with Partners and service providers for analytics and operational improvement. We do not sell, rent, or trade your personal data to any third party for commercial purposes.

For Legal Purposes: We may disclose your information where required by law, court order, subpoena, or lawful request from a Nigerian regulatory or law enforcement authority, or where we reasonably believe disclosure is necessary to protect the safety, rights, or property of GoCaby, our users, or the public.

Business Transfers: If GoCaby undergoes a merger, acquisition, restructuring, or sale of substantially all of its assets, your personal information may be transferred as part of that transaction. We will provide reasonable notice of any such change affecting your data.

GoCaby employs industry-standard technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include data encryption in transit and at rest, strict access controls, secure server infrastructure, and regular security audits.

Despite these measures, no method of electronic storage or transmission over the internet is completely secure. GoCaby cannot guarantee absolute security of your data and shall not be liable for security breaches that are beyond our reasonable control.

You are responsible for keeping your account credentials confidential. You must notify us immediately at support@gocaby.com if you suspect any unauthorised access to your account.

• We retain your personal information for as long as your account is active or as necessary to provide you with our Services, enforce our agreements, and comply with our legal obligations.
• When you delete your account, we will delete or anonymise your personal data within ninety (90) days, except where retention is required by law.
• Trip history and financial transaction records are retained for a minimum of seven (7) years to comply with Nigerian financial reporting, tax, and anti-money laundering regulations.
• Safety-related records (incident reports, complaints) may be retained for longer periods where required for legal proceedings or regulatory compliance.

Under the Nigeria Data Protection Act (NDPA) 2023, you have the following rights with respect to your personal information:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal data, subject to our legal retention obligations.
• Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: Object to the processing of your data for direct marketing purposes at any time, without needing to provide justification.
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, submit your request to support@gocaby.com. We will acknowledge your request within 72 hours and respond in full within 30 days. In exceptional cases, we may extend this period by a further 30 days and will notify you accordingly.

Drivers: The GoApp collects continuous GPS location data from Drivers during active sessions to facilitate ride-matching, navigation, and fraud detection.

Riders: Location data is collected during the booking process and active Trip to display available Drivers, enable pickup, and provide live tracking.

You may disable location permissions through your device settings at any time. However, doing so will materially impair or completely prevent your ability to use the core features of the GoApp.

The GoCaby website uses cookies and similar technologies (such as pixel tags and web beacons) to enhance user experience, analyse site traffic, remember your preferences, and measure the effectiveness of our communications.

• Essential Cookies: Required for the website to function. They cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with the website (e.g., pages visited, time on site). These are anonymous and aggregated.
• Marketing Cookies: Used to deliver relevant promotional content. You may opt out of these at any time via your browser settings or our cookie preference centre.

The GoCaby Platform is not directed at persons under the age of 18 and we do not knowingly collect personal information from minors. If we become aware that we have collected personal data from a person under 18 without verifiable parental consent, we will promptly delete that information and terminate the associated account.

If you believe a minor has provided personal information to GoCaby, please contact us immediately at support@gocaby.com.

GoCaby may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or operational requirements. Where changes are material, we will notify you through the App or via the email address registered to your account at least fourteen (14) days before the changes take effect.

The “Last updated” date at the top of this Policy indicates when it was most recently revised. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy.

For questions, complaints, or to exercise your data rights under the NDPA 2023, please contact our Data Protection Officer:

If you are not satisfied with our response, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) at www.ndpc.gov.ng.